Within government, Broadband Centralized Communication System (BCCS) can drive greater efficiency and effectiveness in service delivery and internal operations. It can also improve the quantity and quality of civic engagement by providing a platform for meaningful engagement with representatives and agencies. Through its own use of broadband, government can support local efforts to deploy broadband, particularly in unserved communities.
BCCS can increase civic engagement by making more open and transparent. This will create a robust public media ecosystem and will modernize our democratic process. With data collected from local government officials and from municipalities across the Philippines, this will examines the impact that various community features have on local governments' social media use. Specifically, it addresses how staff and time resources, privacy concerns, citizen expectations, social media effectiveness, staff size, and public records requirements affect extent of use of social media for networking, research, and conferencing purposes.
Ultimately, this examination of social media use reveals how they are used as a strategic and public relations function to promote more participatory and transparent government. Results indicate that, overall, citizen expectations and perceived social media effectiveness by government officials are strong predictors of social media use.
Whereas Internet was positively related to e-participation, BCCS was only related to the release of information by governments, which is consistent with citizen pressure models of policy change.
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